Frequently Asked Questions
Welcome to the Lumera Stay FAQ Section!
Here you’ll find answers to the most frequently asked questions about our apartments, the services we offer, and the booking process. We understand that planning your stay can raise many questions, so we’ve gathered the most important information to make your experience with Lumera Stay as smooth and enjoyable as possible. If you don’t find what you’re looking for, don’t hesitate to contact us.
We’re here to ensure your stay is unforgettable!
We are happy to offer discounted prices if you book from our website directly
Smoking is not allowed in any of the areas within the property.
A sofa bed can be added for an extra fee, which must be specified at the time of booking, always within the maximum number of guests allowed per apartment.
Yes, small and medium-sized pets are allowed with an additional fee.
The entrance features an escalator to reach the apartments on the first rised- floor, while those on the second floor can be reached by an elevator. However, the building is not fully accessible for people with disabilities
Yes, there are two paid parking garages just a short walk from the property:
Autosilos San Marco – Via San Marco, 13 – Tel. +39 02 6599 521
Autosilos Pontaccio – Via Pontaccio, 17 – Tel. +39 02 8646 3309
We normally foresee it once per week. For shorter stays we can arrange it upon request, for an additional fee, otherwise we include a refill and towels change
Check-in is fully autonomous and can be done through a guided procedure available via automatic messaging or email.
The apartments are independent, and we do not offer a 24-hour reception service.